Drive the Distance: VIP Experience.

challenge

In the realm of event planning, unpredictability is par for the course. When KM&A was asked to curate a VIP Experience for our client to attend the Waste Management Open in Phoenix, Arizona, we knew we were more than capable. However, Mother Nature had plans of her own, unleashing some of the worst rain Phoenix had seen in years. With rain threatening to put a damper on our plans, we were tasked with finding creative solutions to make sure our guests enjoyed the ultimate golf extravaganza. Here we take an inside look at KM&A’s strategies implemented to navigate through the storm and ensure an unforgettable experience.  

action

We did not let the rain drown our spirits or our plans. We sprang into action with a series of strategic moves: 

  • Proactive Research: Armed with weather forecasts, we identified potential risks and crafted backup options for our outdoor activities.  
  • Vendor Selection: We handpicked a lineup of trusted vendors, including Hyatt Place Phoenix Downtown, 1-800-BOOK-A-LIMO, PopStroke Glendale, The Kettle Black and Quintero Golf Club, ensuring top-notch service despite the weather.  
  • Budget Management: With careful negotiation and expense tracking, we kept our budget in check without compromising on quality.  
  • Logistics Arrangement: From transportation to communication, we coordinated every detail… and stayed ready to pivot for weather concerns.  
  • Additional Support: We secured dinner reservations and tweaked activity schedules to accommodate the weather, ensuring a seamless experience for our VIPs.  
  • Rain Ready: Our guests were notified before the trip to pack weather-appropriate clothing – raincoats, ponchos, umbrellas! 

results

Despite the rain, our VIP trip was a resounding success! Our guests found the unique circumstances even more memorable, making for a successful customer engagement experience. Thanks to our efficient logistics and proactive planning, our guests didn’t miss a beat! By staying flexible and securing alternative activities, we minimized disruptions and kept the excitement alive, rain or shine. Give KM&A a call if you are ready to take your experiences to the next level!